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Low-cost carrier Scoot has found no trace of bed bugs after investigating a passenger's claim of getting bitten by bed bugs on their flights.
The airline wrote in a Facebook post to confirm that there is no evidence of bed bug infestation but as a preemptive measure, they will be carrying out a disinfection of the seats where the alleged incidents took place, and the seats around it.
They will also be replacing the seat cushion covers.
Their investigation included thoroughly examining all the crevices around the seats, such as below the seat cushion, lifting the seat pan flap, and punching the life vest to check for evidence of bed bugs.
Facebook user Jiamin Han had shared how she was left with "a cluster of bed bug bites" after going on a day trip to Hong Kong on Scoot on Aug 8.
She had flown flights TR2062 and TR2069 and noticed the bites on her arms after she had returned to Singapore.
Scoot added in their post that bed bugs can spread in areas where there is a frequent turnover of people which is why they have a "rigorous cleaning and maintenance schedule to ensure the cleanliness and hygiene" of their fleet.
They carry out monthly pest treatment as well as aircraft cabin deep cleaning and residual disinfection every seven to eight weeks.