Scoot investigates passenger's bed bug claims after her critical FB post

Low-cost carrier Scoot is looking into a woman's complaint after she was allegedly bitten by bed bugs while flying between Singapore and Hong Kong.

Jiamin Han took to Facebook on Aug 12 to share how she had been left with a "cluster of bed bug bites" after her round trip on the budget airline from Singapore to Hong Kong and back.

She took flights TR-2062 and TR-2069 on Aug 8.

"As it was a day trip to Hong Kong, these bites could not have come from anywhere apart from the plane," she said.

She added that she is especially concerned because she has flown with the carrier a few times.

She also said that the airline has ignored her private Facebook messages to them and wrote:

"What's even more appalling is your careless attitude to what appears to be a serious issue which concerns the health of passengers onboard your planes."

Scoot replied to her post apologising for her experience and asked her to send them her booking reference number or seat number privately so that they could investigate the matter.

In response to queries from The Straits Times, a Scoot spokesman said: "We regularly clean and disinfect our seats to ensure a pleasant and clean cabin experience for our guests."

The spokesman added that the previously reported case had already been investigated, and there were no bed bugs on the plane.

"Regardless, we take this seriously and are currently investigating after having gotten in touch with the guest for more details."