Grab clarifies notice at RV Point Condominium discouraging GrabFood riders from taking lifts

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A notice put up at RV Point Condominium discouraging GrabFood delivery partners from using its residents' lifts has gone viral.

The notice was put up by Grab and instructs its delivery partners to refrain from using lifts as "it is only for residents of the building".

It also advises delivery partners to take the stairs instead.

There has been an uproar online with netizens slamming residents at the condo for thinking they are "better" than those who deliver their food to them.

However, Grab has clarified that the notice was put up in March last year and was meant for its delivery partners collecting orders from its GrabFood Hub that is located at Basement 1 of the building.

It was not directed at those delivering meals to residents at the condo.

In response to a Stomp query, a Grab spokesman said: "We wish to clarify that GrabFood delivery-partners who are delivering food to residents of RV Point Condominium are able to access the lifts and complete their deliveries.

"This signage, which was put up in March 2019 by the request of the condominium management committee, is meant to guide GrabFood delivery-partners who were picking up food orders from our GrabFood Hub located at Basement 1 of the building.

"Delivery-partners were requested to use the staircase when they travel between Basement 1 and Level 1.

"This was to prevent any hogging of the lifts between the 2 levels which might inconvenience the Condominium’s residents."

Grab acknowledged how the notice may have been misconstrued and are working on making clearer signs.

"GrabFood delivery partners are aware of this signage and know that it is made in reference to the GrabFood Hub," the spokesman said.

"The well-being of our users are important to us especially during this time.

"We will look into making these signs clearer in order to prevent further confusion on the matter and continue to work with all partners to ensure a good delivery experience for our delivery-partners and consumers."

The condo's property management Ocean IFM has also addressed the controversy in a Facebook post:

We refer to the circulation on the social media pertaining to one of the building managed by our firm that disallowed...

Posted by Ocean IFM Pte Ltd on Wednesday, 27 May 2020

It urged the pubic not to 'jump to conclusions' especially during this time amidst the outbreak of Covid-19.

The statement said: "...All including our team members are also doing our best on the 'front-line' to ensure that all buildings managed by our team are safe and operational for all our occupiers and residents."