'This bus captain truly exemplifies the essence of service excellence'

A man was heartened by the kindness of a bus captain in Bukit Panjang on Valentine's Day (Feb 14).

The Stomper shared a video of the SMRT bus captain using his umbrella to shield commuters from the rain at a bus stop opposite Pending LRT Station.

He added that the gesture speaks volumes about the driver's dedication and kindness.

"It's acts like these that make a significant difference in people's lives and create a positive impact on the community," said the Stomper.

"Hats off to such exemplary individuals who go above and beyond to serve others with compassion and care.

"This bus captain truly exemplifies the essence of service excellence."