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Submitted by Stomper Anonymous
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A customer felt 'cheated' and frustrated after she was charged a $5 waiting time fee because a Ryde driver went to the wrong pick-up point.
A Stomper shared with Stomp that she booked a ride from Block 672A Yishun Avenue 4 to Block 182A Woodlands Street 13 on July 2 at 12.28am.
She ended up paying a total of $18.40 for the ride.
"I was waiting at the pick-up point and he went to the wrong place," she said.
"I even had to text him to tell him that I was at the pick-up point.
"He took some time to pick me up and charged me $5 without telling me.
"I know I was not late and that the driver took a long time to turn back and purposely charged me.
"I was so pissed off.
"I wrote back that I was really angry and gave feedback to Ryde but have not received a response.
"The driver should inform the passenger beforehand to charge if the passenger is really at fault.
"I think Ryde should have a feedback hotline and investigate this matter as it can happen to any passenger without knowing it.
"This is not my first time booking Ryde and I know the charges but it is my first time being charged extra when I am not late."