Disabled commuter's FB post about woman telling her guide dog "cannot go up bus" goes viral

A disabled commuter's Facebook post about how a woman had tried to stop her from boarding a bus with her guide dog has been met with an outpouring of support from netizens.

According to Cassandra Chiu, she had been trying to board SBS Transit bus service 123 at the bus stop outside Lucky Plaza on Wednesday (June 19) morning with her daughter and guide dog Elke when the incident occurred.

Chiu said that a woman at the bus stop exclaimed loudly that "dog cannot go up bus".

She wrote in a Facebook post on the same day: "Even after my daughter told her Elke is a guide dog, she continued to block my way from boarding bus 123.

"I literally had to push my way through to get onto the bus."

"It was so heartwarming that the situation on the bus is quite different," added Chiu, who thanked the bus captain for his help.

She said: "The driver got out of his seat and asked around for a volunteer to give up their seat for Elke and I. Thank you, nice bus captain!"

Chiu's post has garnered more than 5,000 likes and 2,000 shares to date.

Many netizens have also rallied behind her and left comments showing their support.

According to SBS Transit and SMRT's websites, guide dogs are allowed on public transport.

Chiu said she was heartened by the positive reactions towards her post, though also adding that: "To me, this is not something that is newsworthy, as it happens quite often.

"I have and will continue to share my day-to-day life with my guide dog on this page to bring about more awareness on the role that service dogs play in the life of a disabled person."