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Central Provident Fund (CPF) members had trouble accessing their accounts on the morning of New Year's Day because of "high traffic".
The high traffic was likely due to members checking their account for the amount of CPF interest credited annually on New Year's Eve.
When attempting to log onto the CPF website, members received the message: "Service unavailable due to high traffic. Please try again later. We're sorry for the inconvenience."
A note on the CPF mobile app said: "Services may respond slower due to high traffic."
A member who did manage to access his CPF account online could not see his latest transactions. Instead, he saw the error message: "We're sorry. Looks like something went wrong on our end."
When he messaged the CPF Board for help on Facebook, he received the automated reply: "Hi, thank you for your message. You can refer to cpf.gov.sg/member/faq for answers or get in touch with us at cpf.gov.sg/member/contact-us. We will be happy to help!"
The CPF hotline is closed on Saturday, Sunday and public holidays.
Stomp has contacted the CPF Board for more info.