After delay, train departs Jurong East MRT station with platform screen doors unable to close

Submitted by Stomper Raven

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Passengers on the train wondered what was going on.

The platform screen doors on the eastbound side of Jurong East MRT station were unable to close for 10 minutes due to a technical fault on 17 February at about 7.30pm.

Stomper Raven was on the train about to depart on the eastbound track when it happened.

He said the train doors opened and closed three times before they remained closed for some time. The train did not move.

"Everyone was stuck inside the train," recounted the Stomper.

"After several minutes, there was a train announcement that there would be a delay as the station platform doors were faulty and unable to close.

"Initially, I thought we would be asked to disembark and take the free bus bridging service."

He was surprised when the train started moving again and shared a video taken from inside the train as it departed the station with the platform screen doors still open.

"It was the first time that I have seen this happen," said the Stomper.

"Previously, I have seen a faulty platform screen door that was barricaded with signage to say the door was faulty and please use another platform screen door."

He added: "I hope that everyone managed to get home in time!"

In response to a Stomp query, SMRT Trains President Lam Sheau Kai said that due to a faulty electronic controller, the platform screen doors were unable to close when one of the trains was ready to depart the station.

"For the safety of our commuters, our station staff were at the platform assisting commuters and station announcements were made to advise commuters to stand clear of the door," added Mr Lam.

"Our staff were also on-site to rectify the issue, and the doors resumed normal operations within 10 minutes. Train services were not affected during this time.

"We thank our commuters for their patience and understanding.”

Stomp reported a similar incident on Nov 16, 2022, when the westbound platform screen doors at Jurong East station could not close for about 25 minutes during evening rush hour.