Grab passenger charged extra $2 for child booster seat -- but says he was travelling alone

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A Grab passenger was shocked and confused when he was charged an additional $2 for a child booster seat when he was actually travelling alone.

Facebook user Loon Tze Tan posted about the incident on the Complaint Singapore group page and said that he had booked a ride from Tavistock Avenue to Alkaff Crescent via the Grab app on Monday (Oct 23).

After the ride, he was surprised to see an additional $2 charge on his receipt, bringing his total fare to $10.70.

When he reported the issue to Grab, it turned out the $2 was for the use of a booster seat.

He included a screenshot of an email response from Grab and circled the part where it said: "After investigating your ride, we found that the additional surcharge was a valid charge of $2 for a booster seat as you were with a child less than 1.35 metres tall."


Loon wrote: "...I was clearly alone, did not make any such request when booking and also do not have any young children."

He added that he decided to share the incident on social media after failing to get a 'satisfactory response' from Grab within 24 hours.

"This is not the way to make extra cash," he said.

"And I am very sure that this will not have been the first time he (the driver) has tried to do this and gotten away with it with unsuspecting customers who do not check their email receipts properly."

In response to his post, Grab apologised and said their team is investigating the matter further.