Gin Thye apologises for lapses on Mother's Day, investigating cause of 'overripe' fruits on cakes
Cherlynn Ng
Posted on 14 May 2020 | 24,948 views | 23 comments
Gin Thye has apologised after multiple customers were left disappointed by the cakes that they had ordered from the bakery over the Mother's Day weekend.
Affected customers will be receiving a full refund and a complimentary cake, said the confectionery shop in a statement to Stomp on Thursday (May 14).
This comes after a Stomp report on May 12 about how customers received cakes that fell short of expectations on Mother's Day.
Common sentiments among the complaints were cakes not looking as advertised, "rotten fruits" apparently being used in the cakes, delayed deliveries, and a lack of response or updates from Gin Thye.
Here is the full statement from Gin Thye:
"Dear customers, We would like to offer our sincerest apologies for the incidents which occurred over the recent Mother’s Day weekend, resulting in customer disappointment.
"Gin Thye values every one of its customers and will continue to work on improving our service.
"In light of this, Gin Thye takes full responsibility and would like to offer you an explanation for the lapses in our service that has caused some unhappiness.
"The primary issues our customers have feedbacked include:
- Late delivery / Missed delivery
- Unsatisfactory condition of fruit cakes
- Difference in the appearance of cakes received
- Unsatisfactory customer service
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