Diner found wire in mixed rice but did not inform Jurong East stall, coffee shop encourages him to do so

Would you have informed the stall?

A diner found a piece of wire in the mixed rice he bought from a stall in the Kim San Leng coffee shop at Block 202 Jurong East Street 21 on March 27.

Stomper EK said he did not inform the stall.

He recounted: "I ordered a plate of mixed vegetable rice with dried bean stick and fried pork.

"After eating halfway through, I noticed a piece of metal wire squeezed in between the pork. I lost my appetite and I didn't finish my meal."

"I took a picture of it. I wondered what would've happened to me if I had swallowed the wire."

In response to a Stomp query, a spokesperson for Kim San Leng sincerely apologised for any inconvenience caused by the Stomper finding a wire in the food.

"Ensuring the quality and safety of our food is of utmost importance to us, and we take your feedback very seriously," added the spokesperson.

"We are deeply concerned about the incident you described and have taken immediate steps to investigate and address the matter internally.

"We have informed the stall to reinforce their food preparation protocols and conducted thorough inspections to prevent any similar occurrences in the future."

Kim San Leng also encouraged the Stomper to the stall in the future if any issues with their order are encountered.

"The stall owner is committed to resolving customer concerns promptly and ensuring satisfaction," said the spokesperson.

Kim San Leng operates a chain of 18 coffee shops around Singapore.