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NTUC FairPrice has posted a response to a viral video on its Facebook page, stating that the manufacturer has clarified that grass jelly seen in the clip is not made of plastic.
The post is in response to a clip posted by Facebook user Sng Hock Huat, who said that the contents of a packet of Tan Soon Mui grass jelly he purchased at a Fairprice outlet felt sticky and plastic-like.
The clip was shared numerous times, with some netizens pointing out that YouTube user huppy huppy had uploaded a similar incident showing a packet of grass jelly that had contents that felt more like a sponge than chin chow.
NTUC Fairprice subsequently posted a response to say that it had contacted the manufacturer and was investigating the matter, while attempting to reach out to Sng Hock Huat.
However, it posted and update yesterday to say that the manufacturer, Tan Soon Mui, had clarified that the claim that the chin chow (grass jelly) was not made of plastic.
FairPrice also said that the manufacturer has since made a police report over the post.
Said Fairprice in its post:
"Checks on existing batches do not reveal any abnormalities and samples have been sent for further lab tests as well.
"The manufacturer has advised that freezing and thawing of the product may affect the texture and consistency of the product."
"Nonetheless, we had appealed for the creator of the video to contact us to aid in our investigations and to attain an actual sample of the product in question.
"We have yet to establish a connection with this customer.
"We advise the public not to circulate unfounded or unverified information which may cause unnecessary public alarm, and the manufacturer is currently working with the authorities on the matter.
"We’d like to take the opportunity to also remind the public to be mindful of information spread on social media and messaging platforms, and encourage all to verify information directly with the source when in doubt.
"For clarifications, consumers may contact us directly at our Customer Relations Hotline at 6552 2722, through email at email@example.com or post a comment on our Facebook Page at www.facebook.com/thatsmyfairprice/."