Stomper commends SMRT staff's service after signalling fault causes delay on Thomson East Coast Line

Commuters travelling on the Thomson East Coast Line (TEL) experienced a brief delay due to a signalling fault on Monday evening (Nov 6).

Stomper Wei Sien was at Woodlands North MRT Station when the fault occurred.

He shared photos and videos of signs indicating a platform was closed and a notice telling commuters to expect their travelling time to be extended by 10 minutes.

@prof.mistertanweisien #CapCut Signaling Fault at Thomson-East Coast Line,train services and travelling times was additional 10 to 15 minutes,train services in between Orchard Station and Gardens By The Bay was not in services and free regular bus and bus bridging was deployed in between Orchard Station and Gardens By The Bay.@7NEWS Australia @Singapore_Blog @Singapore_Incidents @新明日报 @News.com.au @straitstimes @mustsharenews @channelnewsasia @thestarmalaysia @thestarkenya @mothershipsg @zaobaosg @todayonline @reddit @newswav @8world.news @sgtalk @yahoo @yahoonews @tiktoknewsroom @malaymail @reuters @mintmag_th @guardian @stompsingapore @bangkokbiznews @indiaexpress @hindustantimes @ndtvrecordtv@bbcnews ♬ original sound - Tan Wei Sien shop

Wei Sien was not too fazed by the delay and said it wasn't his first experience.

"I cannot totally blame them for the delay and the staff already provided very good service," he said.

SMRT posted on their X account regarding the signalling fault at 5.36pm.

[TEL]: Due to a Signaling Fault, there will be an additional travelling time of 10 minutes from Orchard to Gardens By the Bay station. Commuters are advised to continue their journey on alternate lines.

— SMRT Corporation (@SMRT_Singapore) November 6, 2023

It said that there would be an additional travelling time of 10 minutes from Orchard to Gardens By the Bay stations. Commuters were advised to continue their journeys on alternate lines.

At 5.50pm, the additional travelling time was extended to 15 minutes.

Free regular bus and bus bridging services were made available between Orchard and Garden By the Bay stations.

At 6.12pm, SMRT said that train services were progressively resuming and at 6.22pm, free bus services were seized.

SMRT apologised to affected commuters.

[TEL]: Free Regular Bus and Free Bridging Bus services have ceased. We apologise for affecting your evening commute.

— SMRT Corporation (@SMRT_Singapore) November 6, 2023