Photography company who lost couple's wedding photos apologises, working on 'fuller explanation'
Cherlynn Ng
Posted on 18 February 2019 | 17,876 views | 10 comments
Imagine having your biggest night or going through one of the most significant milestones in your life and having close to no photos to show for it.
That was what happened to Facebook user Domenica Tan and her husband, who flew family and friends from far and wide to their wedding banquet, only for the photography company that they had hired to lose "majority" of the day's photos.
And this was only one of several hiccups that the couple had with French Toast Productions, according to Domenica's Facebook post on Feb 15.
In her now viral post, Domenica acknowledged that there were "successfully delivered photographs that were decent, but even these could not make up for the team’s repeated mistakes and poor attitude towards us."
Domenica listed four main strikes involving:
"We recognise the failure on our part and deeply regret that we could have handled this better. We truly believe in what we do and still aspire to meet our commitments ahead for all the couples who have signed with us," it added.
"We are devastated that things have come to this juncture and are trying our best to improve the situation.
"This is a matter of utmost importance to the company and we recognise the matters which we should improve on. Rest assured that we will work on improving our processes and service quality to ensure this does not happen again."
In its post, French Toast Productions also said they "realise that a fuller explanation is due and are working on it asap."
When contacted by Stomp, Domenica's husband confirmed that the photography company had gotten in touch with them over the weekend.
He told Stomp: "We have discussed a refund and they are going to try retrieving the photos by the end of the month.
"If they still can't deliver, then we will have to consider other options including compensation or going to the Consumer Association of Singapore (CASE)."
- Plans for an overseas photoshoot in Hokkaido, which resulted in the couple paying for the photographer Shawn's and the make-up artist's hotel accommodation
- The number of hard copy photos from the overseas shoot
- The loss of video footage from a shoot at Coney Island due to an issue with the hard drive that caused retrieved footage to be "less than satisfactory"
- The loss of photos from the actual day's wedding banquet, where "more than 80% of the table photo shots were missing", apparently due to a virus in the hard disk
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