Letter with S'pore Customs logo requesting payment to release package held for clearance is fake

Singapore Customs is warning the public about a scam involving the government agency.

In a Facebook post on April 19, Singapore Customs shared that a member of the public received a document bearing its logo with a request to pay a sum of money for the release of a package allegedly being held for clearance.

The agency said that it does not demand payment for the release of goods and any letter you receive with the Singapore Customs logo instructing you to make payment to other parties is likely to be fake.

"We would also NOT send official correspondence from personal email accounts or other unofficial email domains," added Singapore Customs in the post.

To protect yourself, you should authenticate all communication claiming to be from Singapore Customs by writing to customs_feedback@customs.gov.sg to verify.