InterContinental Singapore apologises to customers disappointed with its mooncakes
Farah Daley
Posted on 22 September 2021 | 132,186 views | 28 comments
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The InterContinental Singapore hotel is apologising to those disappointed with the mooncakes they ordered this year in celebration of the Mid-Autumn Festival.
One customer, who said he is a vivid supporter of InterContinental Singapore's mooncakes, shared with Stomp: "This year's lapse has certainly revealed the poor management and service resolution of their brand."
He shared similar complaints to other customers who vented their dissatisfaction on the hotel's Facebook page.
The complaints included:
- Mooncakes were delivered in a bag, without a box.
- There were no ice packs or dry ice which resulted in the snowskin mooncakes 'melting'.
- Tins were also damaged during delivery and that tins were not available during the walk-in collection because of a reported 'manufacturing issue'.
- Some customers expecting four flavours of snowskin mooncakes were only given two types.
- There was allegedly no update to customers when collection could not be conducted on the scheduled date due to the chiller being spoiled.
- There was no labelling on the mooncakes or box indicating where they were from.
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