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Toast Box has spoken to the staff member to "ensure her well-being" after a customer tossed a tray with eggs at her in a viral video.
In response to a Stomp query, Toast Box said: "We are aware of this incident that took place on March 28.
"At Toast Box, we strive to provide quality service and a pleasant dining experience for our customers.
"We wish to emphasise that we take pride in serving all customers to the best of our abilities, and we hope our employees can be treated with the same respect.
"We have also spoken to our staff and followed up with her closely to ensure her well-being after the incident."
Incident happen at toast box, unknown location in Singapore. Karen shows disrespectful to the operator over the counter...
In the two-minute video, after being served two eggs on two saucers stacked together on a tray, a bespectacled woman asked for the eggs to be cracked open.
The Toast Box staff member responded by placing a teaspoon on the saucers, presumably for the customer to crack open the eggs herself.
The customer angrily flicked the tray at the staff member and repeated that she wanted the eggs cracked open for her.
When she was eventually given the cracked-open eggs on a saucer, she used a teaspoon to examine them and complained about water in the eggs.
A staff member can be heard directing the customer away from the counter before the video ends.
The incident is believed to have taken place at the Toast Box outlet in Chinatown Point.