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The New Paper
March 2, 2023
A woman having a daycation at a hotel has alleged that her bed sheets had faeces on it – but the hotel has insisted that the room was cleaned before her check-in, and says it is investigating the incident.
In a TikTok video Ms Lili Ong uploaded on Wednesday (Mar 1), under the username omglili, she shares a view of the ‘premier double room’, at M Hotel Singapore, claiming she was “actually pretty happy with it” at first.
She says in the video: “The room was big, the bathroom was big... I also ordered some room service and it came really fast, in like 15 minutes.”
According to AsiaOne, the 23-year-old freelance voice actress paid $190 to book the room from 11am to 7pm.
A while into her stay, Ms Ong felt cold and decided to get under the covers.
To her horror, she allegedly found poop on her bed sheets. She claimed she also discovered similar stain marks on the towels in the bathroom.
In her video, she says she spoke with the hotel manager, who offered her a refund and a free night’s stay.
However, in a statement sent to TNP, the hotel said it is "unable to determine the cause of the incident". The spokesman added that they are "investigating... and will take such further action if warranted".
The statement also highlighted that the duty manager and housekeeper had attended to Ms Ong's complaint, which was around 6.30pm.
It pointed out that she had checked-in to the room almost three hours prior, at around 3:30pm.
"We immediately took steps to change the sheets and towel in the room. We also launched an investigation (which) revealed that our room attendant entered the room with a clean set of linen and left the room with the used set of linen at around 3.10pm," the statement read.
"Total cleaning time was around 25 mins which is the average cleaning time per guestroom. We also interviewed the room attendant and confirmed that she did a thorough check before releasing the room for check-in.
"Ms Ong checked in at about 3.30pm. At around 5.00pm, she brought an unregistered male person into the room, who left the room at 5.40pm. The complaint was made at about 6.30pm.
"As the room had been used for almost three hours by the time the complaint was made, and the stain in question was on the surface of the duvet which should have been visible from the outset, we are unable to determine the cause of the incident.
"(In) goodwill, we offered a full refund to Ms Ong, which she accepted before she left the hotel.
"At M Hotel Singapore, we take hygiene and cleanliness standards very seriously, as well as the safety and well-being of our guests.
"We are investigating this incident and will take such further action if warranted."
The ordeal, said Ms Ong, has left her distraught, and she adds at the end of her video that she does not think she will be staying at the hotel again.
Many in the comments shared her revulsion — though there were some who suggested that the poop might have been hers.