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He allegedly called her a bitch.
A Tada driver started to rant at a passenger after she asked about the mode of payment on Friday (May 26).
The Stomper, who was the passenger, recorded the rant and posted it on TikTok.
She told Stomp: "I have shared a link to the video that I made through TikTok even though I didn't have an account before. I created an account to raise awareness that xenophobia does exist."
She also shared with Stomp the complaint she wrote to the ride-hailing platform.
The Stomper said in the complaint: "I have encountered for the very first time a very rude and xenophobic driver.
"It all started with him asking me, what was my mode of payment, and confirming if it was cash. I asked if I could pay via PayNow and asked if there is an ERP (Electronic Road Pricing) fee and he answered me with 'I don't know'.
"He then proceeded to say, 'Passengers don't know their mode of payment.' I answered him, 'You don't generalise.'
"He asked, 'Come again?' After which he was nonstop throwing racism about me and called me 'bitch' before I decided to take the video of him as evidence."
In the 43-second video taken from the back seat of the vehicle, the driver can be heard saying: "You are sensitive because you are the one. If not, why are you so sensitive? If not, you just keep quiet lah.
"Come to my country, you still want to act ah. Act what? Act like professional. You're so useful, go back to your country lah, why come to Singapore.
"Because you are nothing, that's why you come to Singapore. Come to Singapore you still want to act what?
"Not happy with Singaporean, right? Go back lah. Nobody asked you to come what."
The passenger told Stomp: "This driver some more challenged me to complain to Tada. And so I did."
In response to a Stomp query, a Tada spokesman said: "We are aware of the event as the rider involved informed us last Friday, May 26.
"At Tada, we prioritise the conduct of our driver partners and riders, and we firmly denounce any form of discrimination or prejudice.
"The incident alleged, indeed, contradicts the community guidelines we uphold, which all our driver partners are obliged to respect.
"We have initiated an investigation on the matter. This includes an exhaustive assessment of the incident as reported, the circulating TikTok video, as well as dialogues with both the driver-partner and the rider.
"Should our investigation reveal a violation of our community guidelines by the driver partner, be assured that the necessary action will be undertaken.
"We share your concern and deeply regret any distress caused to the rider due to this occurrence.
"Maintaining an environment of respect and inclusivity for all users of TADA is our utmost priority, and any breach of this principle is handled with grave seriousness."