S'pore woman charged for 5 Uber trips that she did not take -- in pounds

Submitted by Stomper Anonymous

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Stomper Anonymous noticed a discrepancy when she checked her credit card bills recently, realising that she had been charged for five Uber trips that she did not take.

Anonymous said that she had not made any Uber bookings during the time period, and moreover she has been in Singapore, so she does not understand why the charges were calculated in British Pounds.

The amount for the five trips had also been charged to her credit card in pounds.

Anonymous subsequently wrote emails about the issue to Uber and Paypal, but alleged that they did not get back to her.

Anonymous, who shared with Stomp copies of her credit card transactions, said:

"This happened from July 24 onwards. To date, there have been five transactions in British Pounds that I did not make.

"This has provided much inconvenience and caused me to lose confidence in such services."

In response to Stomp’s media query, a spokesman from Uber said:

"We do not comment on individual cases due to our privacy policies which protect both riders and drivers. 

"Our team will review the incident and address it accordingly.

"However, it is important to stress that there are myriad reasons why this could occur - including whether the user is maintaining good habits in safeguarding personal information security, whether the device had been compromised, or even issues with the financial institution and its products. 

"It would not be right to speculate, but we will continue to monitor the issue closely. 

"Riders are encouraged to contact our 24/7 customer support team through the in-app Help, Account and Payment Options, or online through Account and Payment Options, should they suspect that their account has been compromised."