Shopping for 11.11 or Christmas? Beware of e-commerce scams during year-end sales

Everyone wants to snag a good deal, especially with the upcoming spate of year-end online shopping events.

However, do be extra cautious and avoid falling prey to scams.

In an advisory on Tuesday (Nov 9), the police reminded members of the public to remain vigilant during year-end online shopping events such Singles’ Day sales on November 11, Black Friday sales on November 26, and Cyber Monday sales on November 29.

"During the online shopping events, scammers may take this opportunity to target online shoppers by enticing them with cheap deals but become uncontactable and do not deliver the goods after payments are made," police added.

"Scammers may also send text messages or emails to impersonate delivery companies, claiming that additional payment is required to facilitate the delivery of their purchased items, in order to phish for personal and banking information."

Members of the public are advised to adopt the following precautionary measures:

  1. If the price is too good to be true, it probably is. Purchase only from authorised sellers or reputable sources, especially for high value items;

  2. Be wary of purported time-sensitive deals due to limited stocks available;

  3. Avoid making upfront payments to bank accounts belonging to unknown individuals and opt for buyer protection by using in-built payment options that release payment to the seller only upon delivery. Whenever possible, avoid making advance payments or direct bank transfers to the seller as this method does not offer any protection;

  4. Verify seller’s profile on online marketplaces through customer reviews and ratings;

  5. Do not click on dubious URL links provided in unsolicited emails and text messages;

  6. Always verify the authenticity of the information with the official website or sources;

  7. Never disclose your personal or Internet banking details and OTP to anyone; and

  8. Report any fraudulent credit/debit card charges to your bank and cancel your card immediately.

If you have information related to such crimes or if you are in doubt, please call the police hotline at 1800-255-0000, or submit it online at

For urgent police assistance, call '999'

More information on scams can be found on or via the anti-scam hotline at 1800-722-6688.

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