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NTUC FairPrice has apologised for an insolated incident in which a shopper found an unidentified substance on chicken feet purchased from the supermarket chain's Yew Tee Point outlet.
Stomper Eagle told Stomp that he visited the supermarket, located at the Basement 1 level of Yew Tee Point in Choa Chu Kang, on Friday (Nov 16) with his wife.
He said: "We were on our way home that evening when we passed by the supermarket. It was around 9.50pm and in our hurry, we just 'take and go' without checking the chicken feet thoroughly.
"In total, we bought five packets of chicken feet.
"I only noticed that they didn't look right the next morning (Nov 17) when preparing food.
"This isn't the first time we have made a purchase here as we are staying nearby, but it's my first time coming across this issue."
Eagle returned to the supermarket afterwards and was given a full refund.
He added: "Just to be safe, I returned all the raw meat I had bought and was given a refund of around $9 plus. I went to repurchase chicken meat from a wet market nearby instead."
In response to a Stomp query, FairPrice said it has been in contact with its supplier to conduct further investigations.
A FairPrice spokesperson told Stomp on Tuesday (Nov 20): "FairPrice is committed to uphold a high level of food safety standards, and we would like to apologise for the unpleasant experience in this isolated incident.
"We have since been in contact with our supplier to conduct further investigation into this matter.
"Checks on existing batches do not reveal any anomalies, and we have not received reports of any similar incident for the product in question.
"The customer has obtained a full refund from us on Nov 17 at our Yee Tee Point outlet.
"We take the opportunity to assure customers that food safety and quality are of paramount importance to FairPrice. Customers can bring any defective product with the receipt back to the same store where they purchased the item for a full refund or exchange."
View more photos of the chicken feet in the gallery.