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Good service comes second nature to 14-year-old Kenneth Tan, who works at a McDonald's outlet along Block 448 in Ang Mo Kio.
On Jan 23, he was featured on Stomp when Stomper Josephine praised him for helping her elderly parents find seats in the restaurant even though it was full. He also offered to take their order and collect it on their behalf.
In an interview with Stomp, the Guest Experience Leader told us more about his job.
Despite his young age, the 14-year-old quickly rose the ranks in McDonald's.
Initially starting out as a crew member for the fast food giant, he was promoted to become a Guest Experience Leader in less than three weeks.
"I look out for the customers, whether there is anything they need. Like a glass of water," he told Stomp.
Kenneth added, "I also do the things that a crew member does like preparing orders and taking orders and stuff like that."
Getting a job at the age of 14 is uncommon, so why did Kenneth decide to work at such a young age?
"I decided to get a job here because it will teach me many things, (such as) important life skills that I can apply later on in my life," answered Kenneth.
He elaborated, "(The job) taught me patience and also teaches us to work with each other because no one can do anything alone.
"We need to work with each other and we always must persevere even though there may be many orders, we cannot just give up and tell the customers we have to go home."
On the topic of challenges that he has to face at work, Kenneth shared, "Some (customers) may be difficult to deal with, but as Guest Experience Leader, we always try to meet their expectations and demands regardless of what we think.
"We don't judge people based on race, their religion or their gender. We serve everyone equally and fairly."
He had found out that he was featured on Stomp shortly before we arrived, when he was still preparing customers' orders.
A delivery rider had came up to him and asked if he was the 14-year-old that was featured in the article.
When he found out that Stomper Josephine had shared her positive experience with him on Stomp, Kenneth said, "I didn't expect anyone to do it. When I do good things for others, I don't expect anything in return."
Watch the video interview that we did with him below.
Kenneth would also like to thank the following people who helped him:
Firstly, I would like to thank my boss and trainer, Angel, who gave me this opportunity to be a guest experience leader and also taught me all that I need to know. Without her, I would not be where I am now.
Also, another boss, William (Training Lead, McDonalds Singapore) who has taught me a lot.
Next, my RGM Neo Li Ching, who hired be to be onboard the McD crew, thanks for believing in me that I had this potential. After that, my assistant managers, Ridzuan, Jay, Chan Juan, Mary, Johnson. Thanks for always being patient with me and working with me. Especially Ridzuan who was like a good friend to me.
Then, comes Sanggetha, Wati and Emily, my fellow guest experience leaders. Thank you for working with me every day I'm around and being so friendly and teaching me all that I need to know. You girls are just so amazing I love you all so much!
Lastly, my crew leader, Nantini. You have been here with me on this journey from the first day I started. I could not do without any of y'all.