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An elderly Singapore man was hurt after a metal rod fell on his head in the Decathlon outlet at the City Square mall in Johor Bahru on Feb 15.
A Stomper shared two videos about the incident on TikTok.
"While we were shopping in the store, my elderly friend was suddenly hit by a 40cm rod falling from 2m above," recounted the Stomper, who said it happened at 1.30pm.
"Other customers managed to avoid it. My friend suffered trauma, pain and shock, and was bleeding from his head.
"The duty manager said this had never happened before. How can he be so irresponsible as to make such a comment? A male staff member rendered first aid. We asked to see the store manager and was told by the duty manager Jasmine that she was fully in charge and the store manager was not in the store.
"We rushed back to Singapore to seek medical attention. The store manager later contacted us, but we had already left the store."
The Stomper said his friend was given four days' medical leave.
Decathlon Malaysia has since contacted the Stomper.
The company said: "We are deeply sorry for the incident that happened to a friend of yours during your recent visit to our newly opened store in City Square, Johor Bahru. Our thought goes to him for his speedy recovery from the physical and emotional trauma of the unfortunate incident.
"No one should have been involved in such an incident, especially during a shopping journey with us, and yet it is totally unexpected to happen during your visit.
"As conversed over the Live chat previously, please be informed that our legal advisors are looking into this matter and shall provide you with the next action as soon as possible. We are taking full responsibility for the consequences and to prevent this thing to happened again in the future.
"Your kind patience and understanding are much appreciated for us to make things right."