Man finds live insects crawling inside sealed box of crackers, FairPrice says it's isolated incident

The Straits Times
June 27, 2023

A man reported seeing live insects crawling inside a box of crackers he bought from the NTUC FairPrice store at Parkway Parade.

Mr Samuel Tan had shared on his Facebook account last Monday some images and a video that show winged insects moving inside a box of OB Finest’s fig and almond crackers.

Two winged insects were seen moving between the crackers that were still inside the sealed package.

In response to queries from The Straits Times, FairPrice Group said that this was an isolated incident.

Checks conducted on existing batches did not reveal abnormalities, the group said, adding that it did not receive similar feedback from others concerning the product in question.

FairPrice Group said it had initiated an investigation with the supplier of the crackers. It is also in contact with the affected customer.

“FairPrice Group takes food quality and safety issues very seriously and is committed to uphold a high level of food safety standards,” it said.

It added that customers can return or exchange products that are of an unsatisfactory quality at the same store where they make the purchase, with receipts.

Customers facing similar issues with the products they have purchased can also contact FairPrice Group’s Customer Relations Hotline at 6380-5858.

Singapore Food Agency (SFA) told ST that it is investigating the matter.

Food safety is a joint responsibility, said the agency. It added that food operators must play their part by adhering to good food hygiene and preparation practices.

SFA has advised members of the public who come across potentially errant food operators to report them via the online feedback form.

SFA also noted that as part of the inquiry, SFA may contact the feedback provider for more details. “SFA will not hesitate to take enforcement action against errant food operators if we have obtained sufficient evidence,” the agency added.

Check out what came along with the crackers we bought at NTUC Finest Parkway Parade today. NTUC FairPrice please get...

Posted by Samuel Tan on Sunday, June 18, 2023

The Straits Times

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