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A man was munching down on a bowl of fishball noodles on Jan 3 when he suddenly saw what appeared to be a 'metal piece' in his soup.
Stomper Z said he had ordered his fishball soup from Sinar Malay Seafood, a coffee shop in Ang Mo Kio, via GrabFood.
Z told Stomp: "This is quite a popular stall in Ang Mo Kio because their food is good. So I was shocked when I saw that metal piece in my soup.
"Luckily I didn't put it in my mouth but it's still really disgusting though. I think it looks like a piece of steel found in dishwashing supplies."
Z added that he went to the stall after the incident to tell the stallholders about what happened.
"I'm glad that they apologised and assured me that this won't happen again in the future," Z said.
"I understand that this was not done on purpose. But I still felt sad as I'm a regular customer of this stall.
"I had to throw away the food. Definitely couldn't bring myself to eat it as it's a steel piece from those cleaning tools.
"My thoughts are that when they washed the wok or whatever they used to cook, it was not cleaned or washed properly which is why the metal piece was left there."
In response to a Stomp query, a spokesman for Singapore Food Agency (SFA) said: "Under the Environmental Public Health (Food Hygiene) Regulations, there must be no sale of food that contains any matter foreign to the nature of the food."
The spokesman added that food safety is a joint responsibility and explained that SFA conducts regular inspections of food retail establishments to ensure compliance with their regulations, and will not hesitate to take enforcement action if necessary.
"While SFA puts in place and enforces the regulatory measures, food operators must play their part by adhering to good food hygiene and preparation practices," said the spokesman.
"Members of the public who come across any potentially errant food operator should report to SFA via the online feedback form. As part of the enquiry and gathering of evidence, SFA may engage the feedback provider for more details.
"SFA will not hesitate to take enforcement action against errant food handlers if we have obtained sufficient evidence."