Lazada takes down more stores that sent customers Santa hats: Here's what to do if this happens to you

Lazada has issued refunds and taken down several stores after more customers received Santa hats and other items instead of what they actually bought.

After Stomp reported on a customer who received a Santa hat instead of two water heaters, more Stompers came forward to share similar experiences.

One Stomper told Stomp she had ordered a Toyogo cabinet, three sets of pyjamas and a tablecloth from different vendors in December.

She received three Santa hats and a coaster instead.

The Stomper said the experience left her feeling "frustrated" and "cheated".

Stomper Jacqueline bought a Braun thermometer on Dec 19 but received a Santa hat as well.

She said her request for a refund was rejected by the seller.

"The moment I received the Santa hat, I contacted the seller but there was no reply from them."

Stomp also received contributions from Stomper William who ordered a green keyboard and received a pair of stockings.

Stomper Ross and another Stomper also received Santa hats despite ordering Dior Sauvage perfume and a cordless vacuum respectively.

In response to a Stomp query, a Lazada spokesman said: "The newly launched Buyer Confirmation Button on Lazada allows customers to indicate if the product received is to their expectations.

"Otherwise, they can file a return/refund request immediately.

"We apologise for the experience of our customers, they have all been refunded and the stores have been taken down."