GrabTaxi driver mistakenly charges passenger $2.30 instead of $27.90, earns only $1.70 for 24.6km trip

Submitted by Stomper Adrian

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It was a costly error for him.

A GrabTaxi driver undercharged a passenger by more than $25 and is unable to get the money back.

Stomper Adrian had driven the passenger from 3 Chin Bee Avenue in Jurong to Beauty World MRT station in Bukit Timah and Nex shopping mall in Serangoon. The total distance was 24.6km.

He said: "I accidentally pressed the wrong fare. The amount is supposed to be $25.60+$2.30=$27.90."

$25.60 was the cost of the trip and $2.30 was the booking fee.

"I only pressed the booking fee for $2.30," lamented the Stomper.

"Grab keeps saying I can't contact the customer. So I never asked for the balance amount back."

And because of the 60-cent commission paid to Grab by the driver, the Stomper earned just $1.70 for the trip.

"For such a long journey, to collect only $1.70 is not fair," he said.

Stomp has contacted Grab for more info.

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