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Foodpanda is looking into an incident where a Foodpanda delivery rider was asked to allegedly cycle from Tampines to Paya Lebar because a customer had mistakenly given the wrong address.
Foodpanda delivery rider Zane shared what happened in a Facebook post.
When the customer said he was at SingPost, the rider assumed he was referring to SingPost Centre at Paya Lebar. However, it appears the customer was referring to Singpost Regional Ecommerce Logistics Hub at Greenwich Drive.
He alleged that when he called Foodpanda dispatch for help, he was told that since he had accepted the order, he was expected to proceed.
He added: "To all riders, $5.20 from Tampines to Paya Lebar is not worth it."
The post has since been taken down.
In response to a Stomp query, a Foodpanda spokesman said: "We understand that the issue may have arisen due to a wrong delivery location pinned.
"We are currently looking into the matter and taking steps to minimise the risk of a similar situation from happening again."