Does this look like '3' or '9' to you? Carouseller sends parcel to wrong address after getting this pic from buyer

A Carousell user sent a parcel to the wrong address after a buyer sent her an unclear photo of a handwritten address on a parcel.

The buyer meant for the address to read "Block 952 Hougang Avenue 9" but at first glance, the block number may appear to be "352".

The buyer messaged the seller on Nov 8, 2018, who confirmed that she had a black pair of the shoes available in size 38.

The buyer tried to bargain for a cheaper price of $15, but ultimately settled on payment of $25 to be made via DBS PayLah.

She then sent a screengrab of an e-receipt to prove that payment was made and sent a photo of a parcel with her address on it, which reads: "Block 952 Hougang Avenue 9".

The seller then told the buyer that the parcel would arrive the following Thursday via mail.

On Nov 19 at 1.15am, the buyer checked in with the seller to ask for updates on her shoes' arrival.

The latter responded by confirming that the shoes had been ordered and were on the way.

Two days later, on Nov 21 at 11.56pm, the buyer asked when her shoes would be arriving.

Another six days later on Nov 27, the buyer made an offer for the shoes.

The seller responded by sending her a photo of the parcel that was sent out.

The address on the parcel reads: "Block 352 Hougang Avenue 9".

The buyer then pointed out that her home address is at Block "925" and not "325".

(She actually meant 952 and 352 instead of the 925 and 325 sent.)

She questioned the seller and said: "Don't know how to read?"

This was followed by a string of question marks.

The seller finally responded at 2.15pm the next day with: "OMG your parcel pic look like 3."

The seller assured the concerned buyer that she would still get her shoes as the postal code indicated on the parcel is correct. She added that a return address had also been written on the parcel.

The buyer then mentioned that she used the same picture of the parcel for other purchases.

However, the seller replied that she "does not appreciate any insults" and that the address written in the picture was not clear.

On Dec 2, the buyer messaged the seller, to which there was no response.

On Dec 5, the buyer simply sent an emoji of a pair of eyes.

She received a reply from the seller the next day asking if she had received the shoes.

The buyer responded with a "no".

On Dec 13, the buyer messaged the seller again asking for an update so as to relay the message to her friend, the work colleague, whom she was buying the shoes for.

She was met with silence until Dec 18 when she messaged the seller again.

The seller asked the buyer if she had received the shoes yet, to which she replied: "No. How?"

The former said she would keep a lookout for any returned mail and that she would update the buyer accordingly.

On Dec 22, the buyer sent a series of queries over a period of more than a week, all of which are unanswered.

The buyer said: "I feel like this Carousell seller is not sincere. I bought the shoes and paid the full amount for them.

"The Carousell user made the mistake of putting the wrong address on the parcel and then avoided my messages when I asked for updates.

"I asked if I could exchange the pair of shoes for another or for a refund, but she just ignored me.

"I want to warn others that incidents like this happen.

"Money can be earned back easily, but trust cannot."

View all screenshots of the conversation in the gallery.

Who do you think is in the wrong here?