Customer shocked to receive mouldy oranges from FairPrice online, supermarket offers full refund

She saw red when she saw the oranges.

A customer ordered oranges from FairPrice online and was shocked to find some of them mouldy. The supermarket has since offered a full refund.

Stomper Aries said she ordered seven packs of the Koala Easy Peel Australia Navel Orange on Oct 16 for $3.95 per pack. Each pack contained five oranges.

"My family loves to eat oranges. We use them for praying as well as personal consumption," she told Stomp.

"I made the purchase from FairPrice online on Oct 16. The delivery date was Oct 17.

"Immediately after I received the items, I took the oranges out from the plastic bags. I was so shocked that they had turned mouldy.

"I am wondering if the quality team people are busy talking with one another or they really need to change to better spectacles? They don't even see the big mould and simply deliver the oranges to us, who paid with our hard-earned money for them."

Aries added that this has happened before.

"Previously, I ordered USA grapes at about 15 per cent discount, but some were rotten when delivered to us. The same case with papayas.

"Last year, I ordered royal apples also at a discounted price. Almost all the apples either have holes or were badly squashed on one side."

In response to a Stomp query, a FairPrice spokesman said: "We apologise for the inconvenience that the customer has experienced. We have since been in contact with the customer and have offered a full refund to her.

"We are also working closely with the supplier to check and ensure product quality.

"To safeguard the interests of our customers, FairPrice has in place a Freshness Guarantee policy, which allows customers to return or exchange fresh products that are of an unsatisfactory quality at the same store of purchase, with receipt.

"We can also be reached at our Customer Service Hotline at 6380 5858 or via help.fairprice.com.sg so that we may render timely assistance."

When contacted about FairPrice's response, Aries told Stomp: "Their customer service officer called me and offered a refund for the oranges.

"Having said that, it seems like a loop. This is not my first time experiencing rotten fruits from FairPrice. They will refund. They mentioned they will investigate. But a while later, the loop will restart again.

"In summary, you just have to see your luck when buying perishable items."