Alexandra Central Mall says leaked video is PDPA breach, all doors to be removed for inspection

The management of Alexandra Central Mall is investigating a leaked video showing a woman being hit by a falling door as it is a breach of the Personal Data Protection Act (PDPA), a spokesman told Stomp in an updated statement on Thursday (Feb 28).

This comes after netizens questioned the management's "priorities" following the incident on Feb 24, which left the woman with multiple injuries.

In response to queries by Stomp, a spokesman for the mall's management clarified that actions will be taken with regard to the video leak as it as a breach of PDPA regulations and security protocol.

The spokesman also provided more details on safety measures that are being taken.

Here is the statement in full:

"We have cordoned off the affected area and further inspected other glass doors within the mall. The actions taken include cordoning off the glass door areas on level 4, level 5 and level 6.

"A meeting and a joint inspection with the management team, council members, original installer contractor and ad hoc maintenance contractor was conducted.

"It was concluded that all glass doors are to be taken down for further inspections on all door parts. The decision was taken to have all parts in relation to the glass door inspected and replaced.

"We will be working with the original installer contractor to ensure that this process is carried out professionally and certified safe for operations.

"We are in communications with the Building and Construction Authority (BCA) to ensure that our doors, upon further inspection and replacement, are certified safe for operations.

"We have reached out to the victim and family member(s) at the hospital and have offered any assistance if necessary.

"We have mentioned that firms actions will be taken with regards to the video leak.

"To further clarify, the point of issue is on the filming of the CCTV footage, which is a breach of PDPA rules and regulations as well as security protocol.

"The management engages a third-party security company and we have reached out to them to commence a thorough investigation.

"The privacy of the victim is to be respected and we take this matter very seriously, especially this incident is now a police case investigation.

"Once again, we would like to highlight that the management's priorities are to ensure safety precautions are in place for the mall and that the lady recovers in hospital."