Singtel advises customers hit by fibre broadband outage to switch to mobile data, charges will be waived for today

Submitted by Stomper Anson, Chee Kiang, Kevin, Munish

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Update at 10.04pm: Singtel made a Facebook to update its customers that the telco's engineers were working to resolve the fibre broadband issues that have affected many of its consumers today (Dec 2).

In the update it posted at at 7:50pm, Singtel said its "engineers have been working tirelessly since this morning to resolve our fibre broadband issues which have regrettably, caused islandwide disruption.

"This has affected our residential customers and some business customers.

"We are currently still investigating why our servers cannot assign IP addresses to our customers' modems to enable broadband connectivity.

"So far, while we have ascertained that the service disruption is not due to a DDoS attack, we are not ruling out other plausible causes.

"We will be working with our vendors throughout the evening and overnight to isolate the problem and get our broadband services up and running again.

"Meanwhile, affected customers who are also Singtel postpaid mobile subscribers have been advised to use their Singtel mobile broadband.

"Charges for such use of local mobile data will be waived.

"Our TV, mobile and fixed line services are not affected.

"Fans can still catch their Premier League and other football matches on Singtel TV tonight.

"We regret and apologise for the inconvenience caused and thank our customers for their patience.

"Further updates will be available on our Facebook page."

Update at 2.15pm: Singtel has posted two updates to inform customers that the telco's engineers are still working to resolve the fibre broadband outage.

At 11.55am, Singtel said customers were still experiencing technical difficulties.

At 1.30pm, Singtel posted another update to inform customers that the issue had yet to be resolved.

"We advise affected customers who are also Singtel postpaid mobile subscribers to use their Singtel mobile broadband in the meantime," said Singtel in the later post. 

"We will waive their Singtel mobile data charges for today. We apologise for the disruption and thank you once again for your patience."

Original article: Stompers have alerted us to a fibre broadband outage that has affected Singtel customers in multiple areas in Singapore today (Dec 3).

Stompers Anson, Chee Kiang, Kevin and Munish said the outage has affected residents in Choa Chu Kang, Tampines and even central areas in Singapore.

Singtel posted a statement on its Facebook page at 9.43am today (Dec 3).

It clarified that "some customers may be experiencing difficulties accessing their Fibre Broadband services."

"Our engineers are working to resolve the problem. Thank you for your patience," added the telco in its post.